Johnny Cuts is obligated to comply with Federal and Provincial Government policy as it relates to COVID-19 health and safety guidelines. Johnny Cuts will do everything possible to ensure the safety of our staff and clients while in the barbershop.
Our company policy includes the measures we are actively taking to mitigate the spread of COVID-19. You are kindly requested to follow all these rules diligently to sustain a healthy and safe place during this unique and trying time.
We assure you that we will always treat your private health and personal data with confidentiality and sensitivity. This COVID-19 company policy can and will change to align with any new Government mandated policy updates. We will publicize updates as soon as possible in person, our website, or social media channels.
Johnny Cuts will continue to operate as an appointment-based business. We ask clients to book their appointments online, call the shop, or by SMS text message.
All clients will be screened for COVID-19 upon arrival. If you answer YES, to any of the below questions, we ask that you do not book an appointment for the time being. Please observe the protocols as outlined by Ontario Public Health.
- Do you have a confirmed case of Covid-19 or had close contact with anyone with a confirmed case of Covid-19?
- Do you have any symptoms of Covid-19 (fever, headache, runny nose, dry cough, aches and pains, rash, etc…); even if you think its allergies or a cold?
- Have you travelled outside of Canada in the last 14 days or had contact with anyone showing Covid-19 symptoms?
For further information regarding Ontario Public Health and COVID-19 protocols please visit: https://covid-19.ontario.ca/
As per the revised COVID-19 personal service guidelines, we are restricted to have only one client per barber in the shop at all times. This means that anyone with special needs or children unable to be unaccompanied will need to reach out to us. We will accommodate on a best efforts-basis. Please email firstname.lastname@example.org to enquire about accommodation.
At Johnny Cuts we understand schedule conflicts and last-minute changes are necessary from time to time. However, we ask for at least 12-hour notice for any appointment cancellations. If no communication is received, then we will treat this as a missed appointment.
Missed appointments may result in a restriction from booking appointments with us in the future. Additionally, we may ask that you pay for the missed appointment before receiving your next service.
Please call, leave a voicemail, or text us to let us know you cannot make your appointment as soon as you know you are unable to. We greatly appreciate this courtesy.
Late Arrival Policy
Traffic, meeting that went late, alarm clock didn’t go off...don’t worry at Johnny Cuts we know things happen, and if you are late we will hold your appointment for 10 minutes.
We will begin servicing the next client if you do not check in with our receptionist or barber within the 10-minute grace period. Priority will be given to those clients who arrive on time, you are welcome to wait thereafter to see if your barber can still accommodate you or you can choose to reschedule your appointment.