POLICIES

At Johnny Cuts we understand schedule conflicts and last-minute changes are necessary from time to time. However, we ask for at least 6-hour notice for any appointment cancellations. If no communication is received, then we will treat this as a missed appointment.

Missed appointments may result in a restriction from booking appointments with us in the future. Additionally, we may ask that you pay for the missed appointment before receiving your next service. Please call, leave a voicemail, or text us to let us know you cannot make your appointment as soon as you know you are unable to. We greatly appreciate this courtesy.

Traffic, meeting that went late, alarm clock didn’t go off...don’t worry at Johnny Cuts we know things happen, and if you are late we will hold your appointment for 10 minutes.

We will begin servicing the next client if you do not check-in with our receptionist or barber within the 10-minute grace period. Priority will be given to those clients who arrive on time, you are welcome to wait thereafter to see if your barber can still accommodate you or you can choose to reschedule your appointment.

In order for Johnny Cuts to ensure the safety of our youngest clients, children need to be able to sit still enough that the barber can work without causing unintended harm or injury. The barber can refuse service if your child is unable to sit in a manner where the service can be performed safely. We will make every effort to complete the service, however, we will communicate with the parent or guardian about our concerns.

At Johnny Cuts, we will always do our best to ensure our clients leave happy and satisfied. We want to provide tailored service to each client. If you require service or attention that might need specific attention or are unsure about our ability to fulfil your request, we ask that you call us and speak to a member of the team. You can also email us at info@johnnycuts.ca

Special occasions in your life call for you to look your best. We can host your private event. Book the shop, catering, photography, etc to make the day memorable. Email adrian@johnnycuts.ca with inquiries.

We are located about 45 minutes east of Toronto and our space would make for a unique venue to shoot your next movie scene or music video. We are located 1 minute south of Parkwood Estates. Email adrian@johnnycuts.ca to inquire.